Our FairGo Commitment to Safer Play

Our Approach to Responsible Gaming

We at Fair Go Casino take our responsibility seriously. Our goal is not just to offer exciting pokies and table games - we also want to make sure that every session you spend with us is a positive one. We've designed our platform with safety features baked into the experience, so you always have access to the tools you need, whenever you need them.

Our FairGo philosophy is simple: gaming should never interfere with your work, relationships, finances, or overall wellbeing. If you ever feel that your play is becoming more than just a hobby, we encourage you to reach out to our support team or make use of the self-management tools we've made available across our platform.

Signs That Play May Be Becoming a Problem

We want you to stay informed, so here at Fair Go, we've listed some common warning signs that your gaming habits might need a closer look:

• Spending more money or time than you originally planned
• Chasing losses by depositing more funds
• Neglecting work, family, or social obligations because of gaming
• Borrowing money or using funds meant for essentials to play
• Feeling anxious, irritable, or restless when not playing
• Hiding your gaming activity from friends or family

If any of these sound familiar, we at FairGo Casino strongly encourage you to pause and consider using one of the tools outlined below, or to get in touch with our support team for a confidential conversation.

Tools We Offer to Help You Stay in Control

Our Fair Go platform includes several features designed to give you full control over your account and your spending. We believe that putting these tools directly in your hands is the best way to support healthy, sustainable play.

Deposit Limits

At FairGo Casino, we let you set daily, weekly, or monthly deposit limits on your account. Once you've reached your chosen limit, you won't be able to deposit further funds until the time period resets. This is one of the simplest ways our players manage their budget while enjoying our pokies and table games.

Time-Out Periods

Sometimes you just need a short break. Our Fair Go team allows you to activate a temporary time-out, ranging from 24 hours up to several weeks. During this period, you won't be able to log in or access your account, giving you space to step back and reset.

Self-Exclusion

For players who need a longer-term solution, we at FairGo Casino offer self-exclusion options. This allows you to close your account for an extended period - often six months, a year, or longer. During self-exclusion, we'll remove you from our marketing communications and restrict account access entirely. Our support team can walk you through this process at any time.

Reality Checks

We also provide reality check notifications, which pop up during your session to remind you how long you've been playing. We've found that these small reminders help our players stay mindful of their time spent on our platform, especially during longer gaming sessions.

Keeping Our Platform Age-Restricted

We at Fair Go Casino only allow registration and play from individuals who are 18 years of age or older, in line with the regulations of our Curaçao license. We take age verification seriously, and our team conducts identity checks during the withdrawal process to confirm that every player meets our minimum age requirement. If we at FairGo ever suspect underage activity, we reserve the right to suspend the account immediately pending investigation.

We also encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing our FairGo Casino platform or any other gaming website.

Gaming Should Never Be a Financial Solution

Our Fair Go team wants to be clear: gaming should always be treated as entertainment, never as a way to make money or solve financial difficulties. We encourage you to only ever gamble with funds you can comfortably afford to lose, and to never use money set aside for bills, rent, or other essential expenses.

Here at FairGo, we also recommend setting a personal budget before you start playing and sticking to it, regardless of whether you're on a winning or losing streak. Treating your bankroll as a fixed entertainment expense - much like a night out or a movie ticket - is one of the healthiest ways to approach any session on our platform. If you're looking to make your budget stretch further, be sure to check our FairGo bonus offers for added value.

External Support Organisations

While we at Fair Go Casino provide in-house tools, we also recommend reaching out to independent organisations that specialise in gambling support. These include:

• Gambling Help Online (Australia) - confidential counselling and support services
• Gamblers Anonymous - peer support groups for those affected by problem gambling
• BeGambleAware - information, advice, and free support tools
• National Gambling Helpline - telephone support available around the clock

Our FairGo Casino team believes that combining our internal tools with professional external support gives you the best chance of maintaining a healthy relationship with gaming.

How Our Support Team Can Help

If you ever want to discuss your account, activate a responsible gaming tool, or simply ask questions about safer play, our Fair Go support team is here for you. We've made it as easy as possible to get in touch, no matter what time zone you're in.

• Live Chat: Available 24/7 for instant assistance
• Email: [email protected]
• Callback: Request a call from our team at a convenient time

We at FairGo Casino train our support staff to handle these conversations with empathy and discretion. You'll never be judged for reaching out - our only priority is helping you stay safe while you enjoy everything our FairGo platform has to offer. Managing your account settings is simple once you complete the FairGo login process.